How To Make An Effective Business Apology

1018 words - 4 pages

How to Make an Effective Business Apology

Whether it’s a missed deadline, a flawed product, or a billing error, somebody got injured, and even if the offending party is savvy enough to acknowledge the gaffe, there’s far more to an effective apology than just, “Whoops! Sorry.”

When your turn to beg pardon arrives, here are the five steps to follow in completing an effective apology:


This is your bad. Even if it was a representative or underling who blundered, accept responsibility personally. Your customer, client, or creditor trusted you, if not one-on-one then by extension. They took your company’s word that you were going to do what you said you were going to do. They put their faith in you, and they almost certainly made promises to their own customers, clients, or creditors based on what you said. Attempts to lay the blame elsewhere will only make you look irresponsible — which is exactly what you are if you try such a dodge. Step up to the plate. Say: “This is my responsibility. I will handle this personally.” Anything much different from those very words is a cop out. And of course you must follow through on your commitment to personal attention, so be prepared to present your business card and offer your direct phone number to back up your pledge.


Strangely, these two crucial words often get lost or conveniently forgotten during the apology process, as if by uttering them we reveal weakness. But you’ve already acknowledged fault and personally owned up to the problem, so set your ego aside and don’t choke on the words. Your ability to be direct and specific will convince the injured party you understand the gravity of the situation and can empathize with them in the predicament you’ve perpetrated. Take a deep breath, make eye contact, and state clearly: “I’m sorry. I apologize.” That’s not weakness; that’s courage.


You can’t stop after the first two steps. Those are just words — good words, but words nonetheless. Now you must do something. You must ferret out the cause of the mistake and change the policies, procedures, processes and/or people that either caused it or enabled it, and you must then present your analysis and the changes it has effected to the injured party. Was it a computer glitch? If so, replace the system and show off the new equipment. Was it human error? Present the org chart that reveals new lines of authority. One way or another, you’ve got to prove that whatever went wrong once will never, ever go wrong again.


Now you’ve got momentum. Your meaningful words have been fortified with action aimed at the future… but what about the past? Your mistake has...

Find Another Essay On How to Make an Effective Business Apology

How To Conduct An Effective Meeting

714 words - 3 pages without any action item or summarizing the meeting. Conducting an effective meeting should be made easy by understanding each and every aspect of the issues. That will be in action by following few preparations prior to the meeting such as deciding the purpose of meeting, developing a plan, identify a leader, distribute the agenda and set up a meeting area. Meeting should begin promptly with some snacks or drinks by allowing the team members to

The management development methods: Issues, and discussion around how make an effective management development program

2473 words - 10 pages view about what management is, their own capability to transfer their knowledge.In addition, the working context changes. It appears some changes in the employment patterns, in the structure of the organisation and in the economical and political context...Then, give a scheme of what a effective management development program is, is complex. We have some method to apply to try to make an effective managerial work. The formal methods and the informal

How does W.W.Jacobs make "the Monkey's Paw" an effective ghost story?

657 words - 3 pages The story commences with a sudden value of tension, terror and a sense of eeriness in the atmosphere. The setting is described as a "cold and wet night"; this is entered into the story to give the readers an immediate sense of uncanniness and terror.However, promptly after that build of tension Jacobs begins to describe the living conditions inside the house. He describes this as a warm and cosy home. This description includes these following

How to Make Lemonade

814 words - 3 pages How to Make Lemonade Water is the most refreshing drink in the world, and probably the cheapest. People drink water because it's easy to achieve and cost barely anything. Lemon is one of the worse kinds of grapefruit people eat or doesn't eat at all. It taste extremely sour and even bitter if you eat the skin. But if you add these two ingredients together, you get one of the most prolific drinks ever. There are hundreds of ways of

How to make gumbo

634 words - 3 pages Can you name just one famous southern Cajun recipe? Well I can and it’s my favorite Cajun meal. Its basic name is gumbo, but there are many gumbo recipes so I’ll be specific. My favorite is “New Chicken and Shrimp Gumbo” and it’s delicious. I got the recipe from a great cookbook. It’s called “Chef Paul Prudhomme’s Fork In The Road”. Would you like to learn how to make it? If so keep reading and follow along?      Now

How To Make Money Online?

697 words - 3 pages ways to produce more and more money then I am here to help you. In this article you will find solutions and lots of ways to make extra money online. You are at the right place if you are searching for the answer to your question- How to make money online? Below, I am going to tell you the secrets of how to make money via internet.. Selling Goods On E-Bay: If you have an interest in selling different kinds of products online then you can opt for

How To Make a Website

594 words - 2 pages TS: Creating a website, which is a very easy task nowadays because of technology, follows these four simple steps: registering a domain name, creating a web page, finding a web host, and uploading files to your web hoster. Having a website is a necessity nowadays, especially for people who are in business. Having a website helps promote your company’s services, for consumers to view and research your products easily, and also because internet

How to make a knife

853 words - 4 pages How to Make an American Knife Have you ever wanted to make a handcrafted knife? The first step in knife making is finding metal. Yes, any metal can work but you don’t want something too hard or too soft. If it is too hard then when you have to cut it take really long and break you cutting supplies. If it is too soft then you will have to get it really hot and cool it with a hose very quickly. Once you have found the metal then you can start

How to Make New Friends

1765 words - 8 pages , accepting less than perfect friends and where to find them, let’s look at how to make a new friend. Imagine yourself in a place where people are mingling. Likely small groups of people are talking. If you are alone and feel like an outsider, try these six steps: 1) Watch for someone to step away from the group (or someone alone) and approach him or her with a warm and confident, friendly smile. Are you sure you appear friendly to others? Probably

how to make a wac

11403 words - 46 pages three topics: politics, business, soccer. Sometimes I asked Baba if I could sit with them, but Baba would stand in the doorway. "Go on, now," he'd say. "This is grown-­‐ups' time. Why don't you go read one of those books of yours?" He'd close the door, leave me to wonder why it was always grown-­‐ups' time with him. I'd sit by the door, knees drawn to my chest. Sometimes I sat there for an hour, sometimes two, listening to

How to Make a Quilt

1398 words - 6 pages need to establish is who the quilt is for. The quilt that I am making is for my grandma. The next thing you need to establish is how big you want to make your quilt. I was thinking about making my quilt a bedspread, but I do not have the time to make a quilt that big. I am looking for a lap size quilt. This is the perfect size quilt because she will get a lot of use out of it when she sits in her chair. The size that I decided on was a six-foot by

Similar Essays

How To Make A Leader More Effective?

1147 words - 5 pages How to make a leader more effective? Everyone has met a leader either through their personal or professional life that has left an impression on them. Unfortunately more often what we remember are those that embody poor leadership skills. However, “Leadership can be thought of as a process designed to maximize the contributions of individuals for their own benefit and that of the organizations to which they belong” (Osborn, 1984, p.3, para.2

Keys To An Effective Business Meeting

795 words - 4 pages to all parties involved. This paper will explain how following these four steps will lead to a more effective business meeting. The first step in running an effective business meeting begins with setting the intentions of the meeting in advance. Determine the purpose of the meeting before ever setting up the meeting. If the meetings only purpose is to give out basic information that could be distributed through memo or email, opt to do that

How To Be An Effective Team Member

1117 words - 4 pages . Managers or supervisors set good examples when they delegate tasks, but more importantly express to the employees how teamwork is productive. Employees work by example, more so now than by demands. Being an effective team member, there are several suggestions one must follow:  Know your role and the team’s goals. Be aware of your strengths and weaknesses and what you can contribute to the team.  Be a willing team player. At times you

How To Be An Effective Terrorist

1210 words - 5 pages good as dead. This is not the only reason why it would be an effective weapon however. Ebola, a case of hemorrhagic fever, cause internal bleeding, and external from virtually any spot on the body. One might believe that this would be easy to spot, almost a dead giveaway, if a person were to be bleeding out. This however, is also not the case. This virus has an incubation period of 2-21 days, which means a plane ticket, even from the opposite side
Jillisa Lynn | The Net Serie TV Streaming Download | Watch now!